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Rocky Hollow Lodge 1306 Lake Street Bull Shoals, Arkansas (870)445-4400 To make your reservation today, call: 1-800-88-ROCKY 1-800-887-6259 |
Frequently Asked Questions |
Do you have cabins by the lake? Yes. We are on the lakeshore. A natural shoreline and heavily forested strip of public land is between the cabins and water. We offer seven units, all 1 bath and 2 bedroom, except the lodge, which has 3 bedrooms, 1 bath. All seven cabins are fully furnished, kitchens are stocked with cookware, plates, utensils, paper towels. Bathrooms are supplied with linens, indoor towels, bathroom tissue, and a basket to exchange your linens with. All you need to bring are your personal items, cooler w/ice, food and bbq charcoal. Each cabin also has a Webber BBQ and a picnic table for guests. How far from the shore? Walking distance of 500 ft via the public access road. Guests may walk, or drive a car. The public access road is gravel, and can be rough or uneven. It is slick after rain events. The public acces road is also steep in some areas, so elderly or young persons will need assistance. Do you have a dock? Yes, we have a four berth dock for guests use, $10 per night, per slip. There is a step ladder on the dock for swimmers. You may bring your own umbrellas, folding chairs and flotation devices. Children under 12 must have a life vest while on the dock. Swim shoes are also required for persons of all ages while on the dock. Boaters - Please obey no wake zones, that includes staying 100 feet from all other watercraft, swimmers docks and structures. Scuba divers are common, so always stay 500 ft away flagged diving sites. The cove at our resort is also shared by other dock owners. Please be considerate of their property and the safety of persons in the water in any area of the cove. Please reduce your speed to 5 mph while entering or leaving our cove. Why is the lake shoreline and path to the dock not improved? The Corps of Engineers strictly enforces that the natural shoreline be left undeveloped in its natural state. This is to preserve the habitat and the appearance of the lakeshore. The path to the dock is loose rock and gravel and is uneven terrain. Please exercise caution by assisting young and elderly family members to and from the dock. We have tried to move the dock closer to give our guests easier access, but the Corps of Engineers will not allow us to move the dock or improve the pathway leading to it. Do you rent boats? We do have a dock for your day and overnight use, but we do not rent boats. Please see the Bull Shoals Lake Boat Dock, for all your boating, fishing, and water sports needs. Do you have a pool? Yes, open from Memorial Day to Labor Day from 8 am to 9 pm. Parental Supervision is required at all times for children under the age of 18. Children under 12 must be wearing a flotation device. There is no lifeguard on duty, so parents are responsible for watching their children at all times. Do you have single night rentals available? Our cabins are three night minimum spring summer and fall. Guests may reserve two nights in the off season, Nov 15 - Feb 15th. The Main Lodge is a seven night minimum, from May thru Labor Day, 3 night minimum in the off season. One night stays are welcome during the off season by walk-in only and subject to availability October thru February. Can you hold our cabin until we can get enough money for a deposit? You may secure your reservation by placing a deposit of 50% of the total reservation with a Visa or MasterCard. We are unable to hold cabins without the deposit being received. What's your cancellation policy? To avoid any misunderstanding, guests will be charged for the number of days reserved. A deposit of half of the total amount is required to secure your reservation. The remaining balance due may be paid at check in when signing the registration card. We are unable to issue refunds due to to late arrivals, early departures, accidents or unpleasant weather, poor fishing or hunting, or situations beyond our control. Refunds can be given if the cancellation is received prior to 45 days of the reserved arrival dates, less the 8% handling fee. For cancellations received within 45 days of arrival including reservations made within that 45 day period, all payments will be retained. If the occupancy is refilled, we are happy to issue a full refund less 8% handling fees. In the event of an emergency we will hold deposits and apply them to any future available date of equal value, less the 8% handling fee applied to your check in balance. For any special requirements, just let us know 30 or more days in advance of the registered arrival date. Anything we can do to accommodate a special occasion, in any way possible, please let us know! We cannot guarantee that we can accommodate any changes or special requests at check-in. |
How do I make a reservation? Read over the reservation policy, and submit an approval as prompted. Email us exact arrival and departure dates and cabins that you wish to reserve. Specify how many adults, and how many persons under 12 years old. We will reply with all the information you need so you may compare rates. If we do not have an opening for your dates, we are happy to provide a list of the finest accommodations on the lake, to help you plan your vacation easily and quickly. If our rates are acceptable, and you wish to reserve the cabin, call 1-800-887-6259 with a Visa or MasterCard, and place 50% of your total reservation as a security deposit.If you'd like to reserve the whole facility, it may be easier for one person to place the deposit on the total reservation. Each cabin may also be reserved by an individual, each placing a deposit on their own cabin. See our Rates for a breakdown on each cabin. What forms of payment do you accept? Pay Pal, Visa or MasterCard. Is your booking or rental guaranteed to be available? Reservations are guaranteed by placing a security deposit as described. Start the process by sending an email via our Contact Form containing your exact dates and your detailed information. Read our return email carefully. If you have made a reservation, be sure to read our confirmation of your reservation carefully to be sure we have not made any errors in your itinerary. Reply to our email to let us know that you received it and it is correct. Feel free to make any comment, suggestion, or correction of your reservation using email. Clear communication will guarantee that your reservation is correct. How do we get there? See our Directions page for the Google Map Trip Planner we have prepared for our guests. Can I bring my dog? Yes, dogs only. We love dogs, and want your pet to enjoy their vacation too. Please take responsibility for the dog at all times, even when not at the resort. When leaving for a day trip, pets must be taken with the family, or kennel the dog at our local boarding facility, Pampered Paws, just a few miles from our resort. Please announce the pet when making the reservation, and verbally acknowledge the agreement that the pet will not be left in the cabin unattended for any length of time. Please consider the rights of others, as well as the best care for the pet when choosing to leave a pet alone in a strange environment. Please do not leave any pet locked in any cabin for any period of time, no exceptions please. Read our Reservation Policy carefully, and submit your approval of our policy if you wish to bring a pet Can we bring more than the occupancy listed per cabin? Yes, each additional person over 12 yrs old is $10 per night. Please pay the additional guests, pets or boat slip fees at check in if you have not included them in your initial reservation totals. Additional Guests, Pets and Boat Slip fees will be charged without notice if guests do not voluntarily report them. Do you have large water heaters in every cabin? Yes. It helps to conserve water and there will be enough hot water for two showers per hour. Why do the refrigerators not work? When you arrive and fill the refrigerator with warm or hot items, especially during the hot summer months, it will take at least one night for the refrigerator to cool off enough that beverages are cold. Bring your food and beverages on ice so that they are cold when you place them in the refrigerator and they will not take 12 hours to cool. What happens if we are not happy with the place? Refunds? If our resort does not satisfy the needs of your group or fails to live up to our presentation despite our best effort, we will be happy to provide a list of the finest accommodations on Bull Shoals Lake to choose from. The cabins are older and built from the oak and cedar trees that were harvested and milled on the site. They do need to be treated gently and with patience, understanding their age. However they have survived 50 years as vacation cabins. They are sturdy, well built cabins as well as authentic relics of the past. We do our best to present the cabins and grounds by posting the most current pictures of the resort on our three main websites, as well as several major vacation rental listing servies. We reply to phone and email inquiries and answer any questions to the best of our ability. But if for any reason a guest is dissatisfied we will do everything within our ability to remedy the situation to the satisfaction of all parties. Are you wheel-chair accessible? Not at this time, but we are planning to expand the lodge and make each room all accessable for those persons using a wheelchair or are have limited mobility. Are you small-children/infant friendly? Yes, we do have a infant swing on the playground, and toddler wading pools for the smallest of babies. Supervision of all children is required at all times. What time is breakfast served? Cabin kitchens are stocked with everything needed to cook breakfast, lunch or dinner. There is also a picnic table and Webber BBQ outside the door for our guests. We do not serve breakfast, lunch or dinner. Food, water, smores, marshmallows and personal items including charcoal, lighter fluid, or ice are not provided. How old is the Resort? Rocky Hollow Lodge was built in the early 60's, making it 48 years old in 2009. Do you have single night rentals available? Our cabins are three night minimum spring summer and fall. Guests may reserve two nights in the off season, Nov 15 - Feb 15th. The Main Lodge is a seven night minimum, from May thru Labor Day. Three nights are welcome during the off seson, October thru February. Do you have a laundry facility? We do supply towels, linens, paper products including coffee filters. Our helpful housekeeping staff will exchange cabin towels as needed, just put your basket out before 10 am, linens will be replaced promptly. Due to the needs of the resort, we are not able to provide the machines to the guests. Bull Shoals does have a public laundry just a few blocks from the resort. We are planning the addition of a guest's laundry in the next year or two, one of many improvements on the schedule. Are you close to Wal Mart? Yes, Wal Mart is just seven miles from Bull Shoals, in the town of Flippin, AR Are you close to grocery stores, post office, banks, restaurants? Yes, we are in the town of Bull Shoals, on paved streets, just a short walk from our full service grocery store, Harp's Grocers. Can we have karaoke, or loud music, or fireworks at your resort? Yes, yes, and yes. Musicians are welcome! Guitars around the fire pit on a hot summer night are just a part what makes our resort a memorable experience. You'll find our accommodations open to a friendly party atmosphere, especially on the 4th of July. Fireworks are permitted on the 4th of July only, and only until midnight. We have a very large fireworks display put on by the City of Bull Shoals. An hour long, impressive barrage of exploding rockets are shot out over the lake from the State Park which is located next to the Bull Shoals Dam. Viewing fireworks from the 2nd Fairway on the Golf Course is a lot of fun. Are there boating laws that we should know about? Yes, please see Boating Regulations for more information. All children under 12 must havea life jacket on at all times while on the water, including docks, row boats or any floatation device or craft. Please obey no wake zones, that includes staying 100 feet from all crafts, boaters, swimmers dock and structures. The cove at our resort is also shared by other dock owners. Please be considerate of their property and the safety of persons in the water, and always reduce speed to 5 mph while entering or leaving our cove. I've heard that there are a lot of bugs in Arkansas, do you have bugs at your resort? We have numerous species of Dragonflies and Butterflies, and a good population of Lightning Bugs every summer. Cicadas are annual and quite loud. Staying in the open air away from dense shaded brush and you will not see any mosquitos. As far as other biting insects like ticks and chiggers, we treat the property four times a year with seven dust in coordination with their reproductive cycles. This insures that we keep the playground, grass areas and cabin areas free of crawling, hopping and scavenging bugs. The cabins themselves are treated with insectifuge, sprayed underneath and inside. They are disinfected and thoroughly cleaned between check in and check out. We have never had a complaint of anyone being bitten that wasn't explained by walking into tall grass along the river while fishing or while finding a lost golf ball at the golf course. Insect bites usually occur when hiking off trail where one is likely to get a tick just like any dry, forested region in North America. Staying out of uncut grass, weeds, or brush, and staying on trails will greatly reduce the chance of getting a bite. Flies can be a problem during the summer months. We hang fly traps at each cabin to help keep them to a minimum. Pouring out sodas, beer or mixed drinks, cooking grease, and leaving food outside will attract flies. Flies can only be controlled if everyone keeps their areas clean and disposes of refuse properly. What should we do if the people in the next cabin are making a lot of noise after the 10:00 pm Quiet Time Policy? Infractions cannot be handled by resort staff or owners. Please call 911, they will dispatch officers on duty 24 hours who are very happy to be of service and less than two minutes away. Bull Shoals has a noise ordinance, and we include quiet time after 10 pm in our reservation policy outline. The Bull Shoals Police Department is happy to respond to noise complaints to protect our citizens, and that includes our guests, from civil disturbance of any kind to help keep the peace and insure the quality vacation you deserve. All guests are required to sign our reservation policy, that states the civil code and noise ordinance in our town is 10 pm. What happens if myself or my family are hurt while on vacation? Is there liability coverage in the unlikely event that it is needed? Bull Shoals has a fully staffed medical facility four blocks from the resort. See Katie Combs Family Health Clinic for more information on our medical facility, and emergency response. For all emergencies, call 911, responders are within minutes from our location. The ozarks are known for rugged terrain, twisting roads and unpredictable weather. Watch weather reports closely for the latest conditions, especially if boating. Our grounds are well maintained but not level. Flashlights are necessary at night. Be prepared for outdoor activitiy by wearing the sturdy footwear and taking proper precautions. The resort carries liability insurance necessary according to state law. Guests agree to use common sense such as supervising children of all ages at all times. Signing our registration card is acceptance and our guests agreement to hold us harmless for injuries or damage due to any accident or event outside our control. The Supervising Adult in each cabin is responsible for damages, injuries, or repairs due to careless or irresponsbile acitivity, neglect or misuse of property, or failure to use good judgement. Using common sense and taking precations to be safe is the guests responsibility. Anything we can do to assist in providing the safest and most succesful vacation is our pleasure, please do inquire! |
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